Customer Service

 Contact us.

Your questions are welcome, we love to hear from you and happily answer your queries. Whilst we do our best to respond immediately, a response may take up to 24 hours. 

e-store & in person

 Lake Essence on line store, offers a small selection of jewellery.   

You can view a wider range, on the Southern Gold Coast and Northern New South Wales coastlines in Australia. Specific locations are on our Market Schedule page.

Bespoke

If you love our jewellery, yet cannot see a piece that specifically speaks to you, please let us know. Marc is happy to create a unique, one of a kind piece just for you.

Quality

We are proud to offer you well made products, however, please be aware that some gems and natural components used can be fragile under duress. Please refer to ‘Caring for your Jewellery’, to be sure you are aware of the characteristics of your purchase.

Wrapping wire:

A variety of metals are used in Lake Essence hand wrapped pendants and some earrings. Each piece is wrapped with wire selected for colour, aesthetic appeal, strength and malleability according to the type of gemstone or crystal being worked with.

Sterling Silver: 92.5% silver with copper.

Argentium: A variation of Sterling Silver, containing silver (93.5%), germanium and copper. Argentium doesn’t tarnish as easily as sterling silver.

Jewellers Bronze: Also known as Merlins Gold or Red Brass, has a true gold colour. It is made up of 85% Copper and 15% Zinc.

Stainless Steel: holds its colour longer and is slow to tarnish. Chromium helps to prevent rusting and corroding, however, salt will still corrode this metal over long periods of salt exposure. Please be aware it may contain small amounts of nickel if you have allergies to this metal

Beading Wire: we use a premium quality beading wire that is strong, soft and flexible. It has 49 micro strands of stainless steel.  

Packaging

An eco pouch accompanies each jewellery purchase for safe keeping. These are hand made in Australia using toile off-cuts, vintage fabrics & stash remnants.

A reminder

All care is taken to portray precisely, the beautiful colours of each piece. However, as you probably know, monitors vary which may give a slightly incorrect colour perception.