Postage & Handling

Shipping

To ensure you receive your Lake Essence purchase in excellent condition, all care is taken on our behalf. Please read the following, and contact us if you have any further questions regarding your delivery. 

Currency:

All prices are in Australian dollars (AUD). 

Dispatch and Handling:

Items are sent 1-3 days from receiving your order. Gazetted Public Holidays will need to be taken into consideration 

Shipping Within Australia:

Within Australia, we send your parcels via Express Post with tracking for $15.00. This will take 1-3 business days with tracking.

You will receive an email to confirm your jewellery been sent, with the relevant tracking information.

International Shipping:

Please contact in relation to this. It usually takes 14 – 28 business days to reach you. Please check with your local customs office regarding additional fees such as import taxes, as these are payable by the purchaser. 

For Your Peace of Mind (returns and exchanges):

Your satisfaction with our product is important to us. We want you to be delighted with your Lake Essence jewellery and to enjoy wearing it.

 With this in mind, we strive to provide you with a very detailed description of every piece. All care is taken when dispatching; items are checked again before wrapping and sending. However, if you are not happy with your order, you may return it within three days of receipt. 

Please contact us upon receipt of your jewellery, if you wish to return or exchange.

Your jewellery MUST be returned in the new and unused condition in which it was sent, with all tags attached and including wrapping. We do not accept damaged goods. 

Please return your order with an insured trackable courier and retain your receipt for this. Lake Essence is not held responsible for goods lost or damaged in transit.

Please include a note with your name and invoice number and once we receive your return, your will be credited for that item amount.

Return costs are the responsibility of the customer and cannot be refunded.